Frequently Asked Questions 

What is PDR?
 
    PDR, or Paintless Dent Removal, is a method of removing minor dents and dings without damaging any paint from the vehicle. This is done by strategically massaging the dent out from the backside of the panel. In special circumstances, the dent can be removed from the front using specialized tools.

What are the benefits of PDR?
      PDR offers a wide variety of benefits. Most importantly it offers an affordable alternative to high-priced body shop repair. Original factory paint will continue to have its original quality look because unlike conventional body work, there is no worry about paint shrinkage or problems with filler months after the repair. Because there is no paint or filler used PDR is environmentally safe. Most dents can be fixed in less than an hour.

Will my paint be damaged?
      No. Today's factory paints are very flexible and will not be damaged by this process. PDR is the only way to repair a dent and still keep your original factory paint.

Will my dents be 100% gone?   
      In most cases, yes. The deeper the dent, the more difficult it is to repair. Even on larger dents, once we're done, people are amazed at the results. We always explain in detail, how your dent will look before any work is started.

Will my dents come back?
      Absolutely not. Once a dent has been removed properly with PDR, it never comes back.

Can any dent be fixed?
     
No. The most important factors in determining if a dent can be repaired by PDR are depth and location. Dents the size of a dinner plate or larger can be fixed successfully, as long as they are not too deep, or twisted. On the other hand, some dents that are as small as a dime, but very deep, cannot be fixed using PDR because the metal is too stretched. Cracked paint can also be an indication that a dent is too deep. The most common dents fixed are the size of a golf ball and under. 95% of minor dents can be repaired. About 5% of minor dents can't be fixed due to depth or location. Areas such as some quarter panel openings, some forward areas of heavily braced hoods, or the very edges of some panels are examples of bad locations. Different metal types, such as aluminum, can also increase the difficulty of fixing a dent using PDR.

What does "no drilling" mean?
      It has become common practice by many PDR technicians to drill or punch holes in places like door frames, quarter panel jambs, inner wheelhouse panels, etc. to gain access to a dent with their tools. Most of the time, the customer is not even informed of this. We will always take the extra time to try and repair a dent without drilling. In the event that there is no other way to repair a dent except to drill a small hole, or if it is less expensive to drill a small hole, you will always be advised of this and the choice will be yours. If a small hole is necessary, it will be rust-proofed and plugged.

Do you fix scratches or paint work?
      No. There are too many quality problems with the quick, mobile paint repair systems. If your vehicle needs paint work, I'll be happy to refer you to a quality paint professional in your area.

Will you work with my Insurance company?
    Yes, but in most cases the dent can be fixed for less than your detuctable. In the case of hail damage, we are happy to work with your insurance company to save you time and money.

Can Dent-Away help me with my LEASE RETURN vehicle?
      We sure can. We can remove those dents for a lot less than you will be charged for "excessive wear and tear" on your vehicle's exterior. If your lease is up soon, give us a call, you'll be glad you did.

I've got lots of dents, do you have a discount for more than one dent?
    Yes, we offer discounts for multiple dents. For more information, set-up a free estimate.  

 

For any further questions, feel free to give us a call!

(970)226-2100

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